Policies

Returns & Exchanges

At Akara Jewellery, we want you to love every piece you receive.

If you have any concerns with your order, you may request a return or exchange within 7 days of delivery.

To be eligible for a return or exchange, the jewellery must be unused, unworn, undamaged, and in its original packaging. Items showing signs of wear, damage, or alteration may not be accepted.

To initiate a return or exchange, please contact our customer support team within 7 days of delivery with your order number and details of your request. Our team will review your request and guide you through the process.

Returns: Once the returned jewellery is received and inspected by our team, the approved refund will be processed to the original payment method.

Exchanges: We offer one free exchange per order within the 7-day period. Once the returned piece is received and inspected, the replacement piece will be shipped to you.